If your driver hasn't arrived at the scheduled pickup time, please contact them to check their location and estimated arrival time.
What should you do?
- Check your pickup time and location in My Booking.
- Check whether your driver has called or sent you a message.
- Contact your driver directly. Their phone number is available through My Booking.
Unable to reach your driver? Please contact Express Taxi immediately by phone or WhatsApp. We'll assist you as quickly as possible.
We make every effort to ensure punctual pickups. However, unexpected traffic conditions may occasionally cause delays.