General terms

1. Who we are

Express Taxi Service, Nieuwstraat 65, 2266 AB Leidschendam, The Netherlands. KvK 56041551. VAT NL002494480B15. Phone and WhatsApp 070 260 1445. E-mail info@express-taxi.nl.

We are the carrier: we arrange and carry out each ride with our registered drivers.

2. Application of these terms

• These terms apply to all quotes, bookings and rides with us.
• Deviations apply only if we have confirmed them in writing.
• If a provision is invalid, the other provisions stay in force.

3. Quotes and bookings

• A quote is not binding. It is valid for the period stated on the quote, as long as the details and availability stay the same.
• A booking is binding once we have confirmed it by e-mail, and, for online payment, once the payment is received.
• We may refuse or adjust a booking, for example if the details are wrong or incomplete. We will tell you as soon as possible.

4. Booking and price

• The price is shown before you confirm. Night and urgent surcharges are shown there too.
• A return journey is two rides, each with its own price.
• Extra stops are charged as shown in the price: a fixed amount per stop, plus the extra kilometres.
• After confirmation the price does not change, except for a change you request and agree to (see section 6).

5. Payment

• Online through Stripe, or cash or card in the taxi. The driver gives you a printed receipt.
• We send an invoice only when you ask for one.
• Pay-later invoices for business customers will follow later.

6. Changing your booking

• Online, through the link in your confirmation e-mail, up to 2 hours before pickup.
• Free of charge: pickup time, pickup address, passenger and luggage details, comments.
• A different vehicle or a different destination changes the price. We show you the new price, and it applies only when you agree.
• After the change deadline, you can change only through WhatsApp or the contact form. We decide case by case.

7. Cancelling and refunds

Cancelling is free up to 3 hours before pickup. After that an administration fee of 30% per ride applies. All details, and the refund periods, are on the page Cancellation and refunds.

8. Passengers, luggage and child seats

• Every baby and child counts as a passenger.
• Capacity: Sedan 4 passengers, 2 large bags and 2 hand luggage. Estate 4 passengers, 3 and 3. Minibus 8 passengers, 5 and 4. Mini coach 16 passengers, 12 and 12.
• We take as much luggage as the vehicle can carry. For large or special luggage, such as a stroller, wheelchair or golf bag, please contact us before you book.
• Child seat: for one-way journeys over 60 km, for babies and young children up to about 4 years. A free booster seat is available on every journey.
• You are responsible for your child being in a suitable seat. The driver helps, but does not fit the seat for you.
• Meet & Greet at the airport is an extra you can choose when booking.

9. Airport rides and flight information

• For an airport ride, give us the flight number. The driver then follows your flight.
• If your flight changes, the pickup time may change. We agree the new time with you.

10. Route, travel time and waiting time

• The driver chooses the route, with regard to safety and traffic.
• The travel time is an estimate. The agreed pickup time is the time we keep to.
• Normal pickup: the driver waits 15 minutes after the agreed time.
• Airport pickup: the driver waits 90 minutes after your flight actually lands.
• If you are still not there by then, the ride is a no-show. A no-show is charged the full ride price, with no refund.

11. Lost property

We keep lost property for 3 months, after which we may dispose of it. Returning an item to you is free of charge.

12. Conduct

• Be ready at the pickup point on time, and wear a seat belt.
• No smoking, weapons, drugs or dangerous goods in the vehicle.
• Animals are allowed if they travel safely and do not disturb others. Assistance dogs are always allowed.
• The driver may refuse to carry anyone who breaks these rules.

13. Your obligations

• Give correct pickup and destination addresses, times, passenger numbers and contact details.
• Be on time at the agreed place.
• Follow the safety instructions of the driver.

14. Liability and insurance

• We are insured as required by law. We are responsible for the ride within the limits of the law.
• You are liable for damage you cause yourself.
• We are not liable for items you leave behind in the vehicle.

15. Force majeure

If a ride cannot go ahead because of circumstances beyond our control, such as illness of the driver, a strike or extreme weather, we may cancel it. We refund the ride price you have paid. We do not pay further damages, as far as the law allows.

16. Suspension and termination

In case of non-payment, bankruptcy or other circumstances that make proper performance impossible, we may end the agreement immediately.

17. Complaints

• Send a complaint through WhatsApp, the contact form, or to info@express-taxi.nl.
• We reply within 2 working days.

18. Personal data

We handle your personal data with care. Read how in our privacy statement.

19. Website and content

The texts, images and logo on our website belong to Express Taxi. Copying them without our permission is not allowed.

20. Applicable law

Dutch law applies. Disputes are brought before the competent Dutch court.

21. Changes to these terms

We give one month's notice before changed terms apply. Changed terms do not apply to a booking that is already confirmed.