The customer has the right to cancel any reservation made through the website Free cancellation up to three (3) hours before the scheduled pick-up time.
In the confirmation email that the customer receives, there is a link with which the reservation can be changed or canceled. Cancellation is only possible via THIS link, as described in the Terms And Conditions.
If a cancellation occurs less than three (3) hours before the scheduled pick-up time, the customer is entitled to a refund of 70% of the fare of the respective ride. The remaining 30% will be charged as an administration fee.
If the customer has not paid in advance and wants to cancel less than three (3) hours before the trip, the customer must first pay 30% of the trip amount as an administration fee before the cancellation can be processed.
For bookings consisting of multiple trips, such as a round trip, the cancellation policy applies separately per trip. This means that if only one of the trips is cancelled (e.g. only the round trip), the cancellation policy will only apply to that particular trip, based on the scheduled pick - up time.
If any of the rides are cancelled less than three (3) hours before the scheduled pick-up time, the 30% administration fee will be charged only for that particular ride. The remaining ride (s) remain unaffected and may still be cancelled free of charge if at least three (3) hours in advance.
In short: each ride within a booking will be treated as a separate ride upon cancellation. The 30% administration fee applies only to the ride closest to the time of cancellation, and cancellation is always free of charge if made at least three (3) hours before the scheduled pick-up time.
If a refund applies, 247 Express Taxi will process it within 7 working days, and no later than 14 days after receipt of the cancellation.
