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What should I do if I can't find my driver?

Can't find your driver at the agreed pickup location? Don't worry, we're here to help.

  1. Check the pickup location in your booking confirmation.
  2. Keep your phone switched on and check for any calls or messages from your driver.
  3. Open My Booking using the link in your confirmation email to view your assigned driver's details.
  4. Still unable to reach your driver? Contact Express Taxi directly via WhatsApp or phone.

Important: Stay at the agreed pickup location and speak with your driver before moving somewhere else.