Travelling on Eurostar or another international train and experiencing a delay? Please let us know as soon as possible so we can coordinate your pickup around your updated arrival time.
What should you do?
- Check your train's estimated arrival time.
- If possible, provide your train number. For Eurostar services, you'll find it on your ticket or on the information screens inside the train.
- Inform your assigned driver about the delay. Their contact details are available through My Booking.
- If your scheduled pickup is still more than 2 hours away, you can also change the pickup time directly through My Booking.
Your train number helps us identify your service and check for updated arrival information.
Has your train been cancelled or have you switched to another service? Please let us know your updated travel details as soon as possible.
Need assistance? Send us a message.