Frequently asked questions about Express Taxi
These answers cover the practical details that often matter when booking an airport transfer or a private taxi. For a question about an existing journey, include your booking reference when contacting us.
How early do I need to book?
The online booking form accepts journeys up to two hours before pickup, subject to availability. For an early flight, arranging transport further ahead is sensible.
Where will my driver meet me at Schiphol?
The standard pickup arrangement uses the agreed location outside Departures 2. An optional designated meeting-point service may suit business delegations or groups. Follow the instructions attached to your own booking rather than a general airport taxi queue.
Can I change or cancel a reservation?
Use the secure My Booking link in your confirmation. Cancellation is free until three hours before pickup. Within three hours, a 30% fee applies to the affected journey. Outward and return legs are handled according to their individual status and the booking conditions.
How do payment and luggage work?
Choose from the payment methods offered during booking: online, cash or card in the taxi. Include every passenger, including children, and enter the number of large checked bags so the available vehicle options fit your party.
Visit the help centre for more information, or use WhatsApp for a booking-specific question. Book a new journey online.