veelgestelde vragen

We staan altijd voor u klaar om u zo goed mogelijk van dienst te zijn. Iedere vraag, klacht of suggestie zien wij als een kans om onze service te verbeteren. Heeft u het antwoord op uw vraag niet kunnen vinden? Stel uw vraag dan gerust via WhatsApp.

  • When booking, please ensure you enter your full flight number and a valid mobile number (including country code, if applicable);
  • You will then receive the details of the driver and the vehicle;
  • After your plane has landed, the driver will contact you within 15 minutes;
  • The driver will meet you at Departures 2 (upstairs) door F.
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Reservations made online can only be changed or canceled online via the link in the confirmation email you received.

You can Change / Cancel your reservation free of charge up to three (3) hours before the scheduled pick-up time.
If cancelled less than three hours before departure, we will charge a 30% administrative fee on the ride in question.

To make changes or make a cancellation, the link in the confirmation email are used.

For more information on our cancellation policy, please see the full cancellation policy.

Our Pick-up service means that we can track your flight and adjust your pick-up time automatically.

We will register your Booking and send you a confirmation within 15 minutes by email and SMS.
You can book a Taxi with us online up to 8 hours before your desired pick-up time. however, for bookings less than 8 hours in advance we offer your ride for a slightly less competitive price than usual.

In our taxis you can pay cash, Debit or Credit cards. when you book online, you can easily pay via iDeal, Debit or Credit cards.

  • Cash in Taxi
  • Ideal (Online)
  • Visa Card (Online & in Taxi)
  • Mastercard (Online & in Taxi)
  • V-Pay (Online & in Taxi)

Companies can also drive on account with us. Please indicate this in advance when booking. Your company will receive the invoice from us afterwards.

Please Note: If the pick-up location of your booking is an Airport, only the online payment method is available.

No, we only offer private taxis and no shared taxis. With us you go straight to the destination. We do not detour via other addresses, unless you have arranged with us to pick up friends or family on the way, for example.

Unfortunately, Express Schiphol Taxi Central does not have child seats. The reason for this is, among other things, that the taxi driver can no longer carry out trips with luggage and 4 people, since the child seat takes up space. In addition, a child seat in a taxi is not mandatory. Click here for more information about child seats in a taxi.

By law, you must transport children up to 135 cm in an approved car seat. Because this is not always possible in practice, there are a few exceptions in the law. These exceptions concern transporting children in your own car, in another car, in a taxi and on the bus.

Exception taxi transport

  • If there is no car seat in taxis (recognizable by a blue license plate), children from the age of 3 may be transported in the back seat with the seat belt.
  • Children under the age of 3 may be transported 'separately' on the rear seat, for example on your lap. 
  • Only children taller than 135 cm may be transported on the co-driver's seat, of course with the seat belt on. 

If you have a different flight number than you have provided, you must inform us as soon as possible by e-mailing us.

This is no problem. Because you have provided the correct flight number, we can see exactly how your flight is doing. The driver will therefore be ready for you on time.

Pets are allowed in almost all taxis, but you must state with your reservation what kind of pet you are traveling with.

Our Car Classes in Overview

Express Taxi Fleet

At Express Taxi you will find the right vehicle for every situation. Our three vehicle categories – Sedan, Station Wagon and Minibus – offer comfort, space and reliability.

  • Sedan – Mercedes-Benz E-Class
    Suitable for up to 4 people, with space for 2 suitcases and 2 pieces of hand luggage. Ideal for airport transfers or business trips.
  • Station wagon – Mercedes-Benz Estate
    Also for 4 people, but with extra luggage space: up to 4 suitcases and 2 hand luggage items. Perfect for families or longer trips.
  • Minibus – Mercedes-Benz V-Class
    For groups up to 8 people with a lot of luggage (6 suitcases + 6 hand luggage). Ideal for group transport or family outings.

Our vehicles are always clean, safe and equipped with modern amenities. Whether you travel alone or in a group – we ensure a comfortable ride.

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