GENERAL TERMS AND CONDITIONS

Article 1 – Definitions

• 247 Express Taxi: User of these terms and conditions, established in The Hague (KvK 56041551).
• Customer: Natural or legal person who books a ride or for whom a ride is booked.
• Driver: Executor of the ride, drives at own risk and costs. No employment relationship with 247 Express Taxi.
• Agreement: Agreements regarding passenger transport to which these conditions apply.
• Ride: The transportation service including boarding and disembarking.
• Reservation: The booked ride via app, telephone or website.
• Taxi: Vehicle or bicycle taxi used for the ride.
• Website: www.express-taxi.nl
• Written: Both by letter and by e-mail.

Article 2 – Applicability

• These terms and conditions apply to all offers and travel agreements.
• Deviations are only valid if they have been agreed in writing.
• The invalidity of any provision shall not affect the remainder.

Article 3 – Offer & Agreement

• Offers are without obligation and subject to availability.
• A reservation is only binding after confirmation.
• Bicycle taxis must be booked at least 2 hours in advance.

Article 4 – Cancellation

• You can cancel free of charge up to 3 hours before the ride via the link in the confirmation email.
• If you cancel later, there will be no refund.
• Rescheduling a trip within 3 hours is only possible in consultation with the driver.

Article 5 – Customer obligations

• Customer provides correct pick-up and drop-off location.
• Be ready on time, wear seat belts, do not smoke or cause a nuisance.
• No weapons, drugs or dangerous substances.
• Animals are allowed provided they are transported safely and do not cause a nuisance. Assistance dogs are always allowed.
• In case of violation, the driver may refuse transport.

Article 6 – Lost and found

• Found items are reported and kept.
• After 3 months, 247 Express Taxi may sell the object.
• Return fees may apply.

Article 7 – Force Majeure

• In case of force majeure (e.g. sick drivers, strikes), 247 Express Taxi may cancel the ride without compensation.

Article 8 – Suspension & Termination

• In the event of non-payment, bankruptcy or other circumstances, the agreement may be terminated immediately.
• Damage due to termination will be borne by the customer.

Article 9 – Payment

• Payment preferably in cash and exact amount.
• For deferred payment: within 30 days by bank.
• In case of late payment, statutory interest and collection costs will be charged.

Article 10 – Liability

• 247 Express Taxi is an intermediary, not a carrier.
• Driver is liable for damage unless there is force majeure.
• Customer is liable for damage caused by own actions.

Article 11 – Privacy

• Customer data is treated confidentially.
• Data is only shared with the driver if necessary for the journey.
• No data will be provided to third parties without permission.

Article 12 – Complaints

• Submit complaints by email or using the form on the website.
• Response within 14 days.
• Unresolved disputes can be submitted via the ODR platform.

Article 13 – Final provisions

• Dutch law applies.
• Disputes will first be resolved mutually.
• Only the court in The Hague has jurisdiction.
• In the event of changes to these terms and conditions for current services, a period of 30 days applies.

Article 14 – No-Show

• If the customer is absent from the agreed location without cancellation, this is considered a “No-Show”.
• In that case, the full fare is due and no refund is possible.