Frequently Asked Questions

At Schiphol you would generally be collected from Departure Hall 2, After arrival at the airport you turn your mobile phone on so the taxi driver can contact you.

Once you collected your luggage, Follow the signs to (departure 2) on second floor. our taxi driver will meet you in front of (departures 2).

It is also possible to be collected at the The Meeting Point at an additional cost of €10. This information is included with your confirmation e-mail, along with a map, photo and written explanation.

You can pay cash to the driver, However Online and in all our Taxis you can pay with your Credit or Debit card, booking with Express Taxi can easily be adapted to suit you.

  • Cash To Driver (in Taxi)
  • PayPal (Online)
  • Ideal (Online)
  • Sofort Banking (Online)
  • Visa Card (Online & in Taxi)
  • Mastercard (Online & in Taxi)
  • V-Pay (Online & in Taxi)

An Extra Pick-Up or Drop-off Address within the same City costs Extra €10. You can book your Taxi Online and add any extra Pick-Up or Drop-off Address in the “special instructions” field in the Booking Form. After booking, you receive the Total Cost including any costs for extra Pick-Up or Drop-off Address.

We offer families a wide range of seats suitable for children of all ages; booster seats included. This is sure to save you a lot of bother, as it will eliminate the need to carry around your own bulky and inconvenient child seat at a time where all you want to do is relax.

NOTE: Child seat cost 5 Extra Euro.

CHILD SEAT

Forward-facing child seat Group 1: for children weighing 9-18 kgs (20-40 lbs) roughly from 1 year – 4 years.

MAXI-COSI

Rearward-facing Baby Seats Group 0: Group 0+: for babies up to 13kg (29lbs) roughly from birth to 12 months.

CUSHIONS

an extra seat or cushion placed on an existing seat for a child to sit on.

Within the Confirmation E-mail that you’ve received, there is a link to Edit your Booking, after you submit the change(s), we will send you a Confirmation Email again. You may cancel your booking (ONLINE) until 48 hours before departure, with no Cancellation fee.

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, after checking the Spam Box, please email or call our Customer Service Center.

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suite your needs and don’t jeopardise your comfort either.

For groups of 5 passengers or more, we can either provide you with 2 (or more) vehicles or we can provide you with a quote for a Minibus from one of our partners. Such services are only available if you call us at +31 70 260 1445, email us at info@express-taxi.nl.

STATIONWAGON

Fits 4 passengers along with 3 hand luggage and 4 items of checked luggage.

SEDAN

Fits 4 passengers along with 2 hand luggage and 2 items of checked luggage.

The price quoted by our website is the price you will be paying at the end of the transfer and it represents the cost of the entire transfer (not per passenger).

Although you can book your transfer whenever you would like, we always recommend you do this at least 6 hours prior to your required pick-up.

Short notice request cannot always be honoured seeing we might not have an available driver in the area of your request or we might be fully booked at the time.

Although our office open hours (customer support) is between 8:00 and 23:00 (Amsterdam Time), we are technically open 24 hours a day, 7 days a week. We undertake transfers at any time of the day or night and you will be provided with an emergency contact number and the driver’s phone for out of hours support. You can call us at +31 70 260 1445, email us at booking@express-taxi.nl.

A formal Taxi Receipt will be printed for you in the Taxi, Please ask our driver. If you tell us in advance we can also prepare for you a tax invoice (mostly for business and corporate customers).

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Secure Online Payment

You can pay cash, Online and in all our Taxis you can pay with your Credit or Debit card, booking with Express Taxi can easily be adapted to suit you.

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