Privacy Statement 247 Express Taxi

In order to perform and optimize our service and business operations, we process personal data. For example, sending a taxi without address details is a difficult task. We process the data very carefully and are well secured. We do this according to the guidelines of the General Data Protection Regulation (GDPR). This means, among other things, that:

• We clearly state for what purpose we process the personal data;
• We limit the collection of personal data to that which is necessary for legitimate purposes;
• We first ask you for explicit permission to process your data in cases where your permission is required;
• We take appropriate security measures to protect your data. We also require this from the parties that process personal data on our behalf;
• We respect your rights regarding personal data.
• 247 Express Taxi is responsible for data processing. In this privacy statement we explain which data we collect and why.

Use of personal data

We cannot provide our services without processing certain data. This may be personal data, such as your telephone number or (email) address.

If you do not wish to order a taxi but provide your details for another reason, for example to request a quote, apply for a job or report a complaint, these details will be stored and used if and for as long as necessary.

The following data may be stored and used:

• Name and address details (for directing a taxi to the correct address and the correct person)
• Phone number (to contact you when the taxi is ready)
• Email address (for sending the booking confirmation)
• Payment details (only for online paid reservations)
• Company details (if the taxi ride is booked for business use)
• IP address (we use this to perform checks on fraud, for example)
• Overview of previous orders (for a loyalty program, for example)
• Customer number (this allows us to map your previous orders, see the point above)
• Location data (for users of the App)
• Credit/tax data (for the purpose of reducing the risk of fraudsters)
• Other personal data that you actively provide, for example by creating a profile on our platform, in correspondence and by telephone.

Contact and contact requests

In addition to the information on our website and social media, we can also inform you of our services and contact you by post, e-mail or telephone. On our site you will find a number of contact forms through which you can ask questions or report complaints. In the form you will be asked to fill in various details in order to process your question.

You choose which data you share with us. This data is stored as long as necessary for a complete answer and handling.

Newsletter

If you want, you can subscribe to our newsletter. In this newsletter we inform you about our services, offers and special promotions. We will only add your e-mail address to the mailing list after you have given explicit permission for this. Every newsletter contains a link with which you can unsubscribe directly.

Sharing personal data with third parties

247 Express Taxi shares personal data with third parties if this is necessary for the execution of the service, to comply with any legal obligations and if there is a legitimate interest. We have concluded a processing agreement with companies that process data on our behalf or we make mutual agreements.

In this way we ensure that third parties have the same level of security and confidentiality of your data. 247 Express Taxi remains responsible for these processes.

Access and requests regarding your data

Do you have a question about our privacy policy? Or do you want to view, change or delete your personal data? You can always contact us for this. You can also make a request to request a data export for data that we use with your permission, or indicate with reasons that you want us to limit the processing of personal data.

In order to prevent abuse, we may ask you to identify yourself adequately. For example, if it concerns access to personal data that are linked to a cookie, we will ask you to send a copy of the cookie in question. You can find this in the settings of your browser. If data is incorrect, you can ask us to change it or have it deleted. Unfortunately, we cannot respond to requests if it appears that your request is impossible or involves disproportionate effort.

Cookies

We use cookies on our website. Third parties that we have engaged can also place cookies. When you visit our website for the first time, you will see a message in which we explain that cookies are being placed. We consider the further use of our website as permission for this use of cookies.

Of course you can disable cookies in your browser. Please note that the website may not work optimally after disabling them.

We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, we refer you to the privacy statements of these parties.

• Google AnalyticsWe use Google Analytics to track how visitors to our website move around the site. We do this so that we can continue to improve the experience on our website. We have concluded a processing agreement with Google to make agreements about the handling of our data. Furthermore, we do not allow Google to use the obtained Analytics information for other Google services. The IP addresses of users are anonymized.
• HotjarWe use Hotjar to analyze how our website is used and how we can facilitate and improve its use. Hotjar only collects data about the general use of our online platform. For example, TIS uses Hotjar to collect heat maps of pages with information about which buttons are clicked and how far they are scrolled.

 To collect data in Hotjar, we place javascript tracking code on our website that sends information to Hotjar servers in Ireland. For more information, please read Hotjar's privacy policy.

Security

We take the best possible care to ensure that all data provided is protected against misuse and unauthorized access. In particular, we take the following measures: Access to personal data is protected with a user name and a regularly changing password; The data is stored in a separate, protected system after receipt; We use secure connections (SSL) with which all information between you and our website is protected; Data is sent and stored encrypted.

Retention periods

The personal data described above will be retained for as long as necessary to provide the requested services to you or, given the purpose for which they are collected or subsequently processed, are no longer adequate, irrelevant or excessive. We will then retain data for a maximum of five years for statistical or administrative purposes. The data will then be erased, unless there is a legal obligation that requires longer retention.

Third party websites

This statement applies only to our website(s). Third party websites that are connected to our site(s) by means of links have their own privacy statements.

We cannot guarantee that these third parties will handle personal data as carefully as we do. We therefore recommend that you read the privacy statement of these websites before using them. Changes to this privacy statement Because technology does not stand still and we as a company are always developing, it is possible that we will make changes to this statement. It is advisable to reread this statement regularly so that you are aware of these changes.

247 Express Taxi

Bierkade 2e

2512 AA, The Hague

e: info@express-taxi.nl

T: 070 260 1445