CONTACT EXPRESS TAXI
You can always contact us with any questions about our services and to book
a taxi. We give you more information about the options and costs.
ADDRESS
Bierkade 2e
2512 AA, Den Haag
e: info@express-taxi.nl
T: 070 260 1445
ARTICLE 1. | DEFINITIONS
The following terms have the following definitions in
these general terms and conditions unless the nature
or the scope of the following provisions determine
otherwise.
1. 247 Express Taxi: the user of these
general terms and conditions, located in
Amsterdam, registered in the Commercial
Register with CoC number 72113456.
2. Customer: the natural or legal person who has
concluded or intends to conclude an agreement
with 247 Express Taxi, or the person for whom the
agreement has been stipulated and who has
accepted this stipulation.
3. Driver: the driver within the meaning of Article
1(1)(n) of the Road Traffic Act, or the actual
driver of a pedicab. Drivers perform the rides at
their own risk and expense. There is never an
employee-employer relationship between the
drivers and 247 Express Taxi.
4. Agreement: the agreement for passenger
transport to which these general terms and
conditions apply.
5. Ride: the road transport performed by the driver
for the benefit of the customer within the
context of the agreement. The ride includes
entering and exiting the vehicle.
6. Reservation: the ride reserved by the customer
using the app, by phone or through the website.
7. Taxi: the motor vehicle of the driver or the
pedicab used for the ride.
8. Website: the website of 247 Express Taxi: www.Express-Taxi.nl.
9. In writing: both traditional written
communication and communication by email.
ARTICLE 2. | GENERAL PROVISIONS
1. These general terms and conditions apply to
every offer made by 247 Express Taxi to a customer and
each concluded agreement.
2. The applicability of any general or other
conditions of the customer is explicitly rejected.
3. The provisions of these general terms and
conditions may only be waived in writing. If any
written agreement between the parties
deviates from the provisions of these general
terms and conditions, the written agreement
between the parties shall prevail.
4. Destruction or nullity of one of these provisions
does not affect the validity of the remaining
provisions. The parties shall then be required to
consult on an alternative provision to replace
the affected provision. The purpose and intent
of the original provision shall be observed as
much as possible.
ARTICLE 3. | OFFER AND CONCLUSION OF
THE AGREEMENT
1. Each offer of 247 Express Taxi on the website or elsewhere
is non-binding and subject to the availability of
sufficient means of transport. 247 Express Taxi is never held
to accept a reservation unless an already concluded
agreement determines otherwise.
2. An offer of 247 Express Taxi does not automatically apply
to subsequent agreements.
3. A compound sales quotation does not obligate
247 Express Taxi to execute a part of the proposal at a
corresponding part of the quoted price.
4. Pedicabs must be reserved at least two hours in
advance.
5. The agreement is concluded through offer and
acceptance. The customer will receive an automatic
confirmation of the reservation.
ARTICLE 4. | CANCELLATION
1. The customer is entitled to cancel the
reservation placed through the website up to 1 hour before
the start of the ride Free of any charges.
cancellation fees.
In case of termination between 60 minutes and
0 minutes before the start of the ride, the
customer shall owe the full price of the ride.
2. Cancellation, as referred to in the previous
paragraph, is only possible through
the website. If the reservation was made
through the website, cancellation is only
possible using the instructions given in the
hyperlink in the confirmation received by the
customer on the specified email address.
3. If the customer has paid in advance as specified
in paragraph 1 and the customer is entitled to a
partial refund based on the provisions of this
paragraph, 247 Express Taxi shall pay this refund as soon
possible but no later than 14 days after receipt
of the cancellation.
ARTICLE 5. | OBLIGATIONS OF THE CUSTOMER
1. Unless explicitly stated otherwise, the customer
shall at all times be required to specify a valid
pick-up location and destination as part of his
reservation. The destination cannot be changed
during the ride unless the driver agrees in
advance.
2. The customer must ensure he is ready to leave
at the agreed time.
3. The customer shall not pollute or damage the
taxi or its inventory. Any costs incurred by the
driver as a result of abnormal pollution shall be
at the expense of the customer.
4. The customer is held to behave according to
the directions of the driver during the ride.
5. Smoking in the vehicle of the driver is not
allowed.
6. The customer is required to use the seatbelts in
the vehicle of the driver during the ride. Any
fine resulting from a failure to comply with this
obligation shall be charged to the customer.
7. The customer shall refrain from causing
nuisance and inconvenience to the driver, other
passengers and other road users.
8. The customer may not be in the possession of
weapons, drugs, explosives or other hazardous
substances during the ride. The driver shall
always be reasonably entitled to refuse certain
luggage or other items. The customer is always
required to refrain from aggression,
intimidation, or other improper conduct, using
alcoholic beverages and from carrying and/or
using narcotics in the taxi.
9. If the customer chooses to open the door of the
vehicle of the driver, he is required to open the
door in such a manner that it does not cause
any nuisance and/or danger to other traffic.
10. The customer is required to properly pack his or
her hand luggage.
11. Living animals may be carried in an easily
portable basket, bag or similar object or held in
the lap of the passenger, except for the
provisions of the previous paragraph of this
article. Dogs may also be carried by other
means, provided that they are kept on a short
leash.
12. The animals referred to in the previous
paragraph may not be brought into the vehicle
if they are in any way difficult or cumbersome
for the customer or the driver or if they suffer
from a serious illness. Service dogs such as
guide dogs can always be brought into the
vehicle. If a driver is allergic, he shall arrange
replacement transport within a reasonable
period.
13. The driver is entitled to refuse further transport
to the customer if the latter acts in violation of
any provision of this article.
ARTICLE 6. | LOST AND FOUND
1. The customer is required to inform 247 Express Taxi of any
found objects as soon as possible. 247 Express Taxi is
entitled to hold a found object after provision
of a receipt. If the customer wants to hold the
object, he or she is required to do anything that
may reasonably be required to find the owner.
2. 247 Express Taxi is entitled to sell an object found by the
driver or a third party after three months or
sooner if the object cannot be kept for a longer
period, provided it is not a valuable object.
3. 247 Express Taxi is required to return a found object or the
profits from an object sold based on the
previous paragraph or a found sum of money to
the owner if he or she contacts 247 Express Taxi within one
year after the lost object has been reported. If
the entitled party claims the found object or
the profits from the sale, 247 Express Taxi may charge the
due custodian fees and administrative costs.
ARTICLE 7. | FORCE MAJEURE
1. 247 Express Taxi is not obliged to meet any obligation of
the agreement if it is hindered by a
circumstance which cannot be attributed to it
under law, a legal action or generally accepted
standards.
2. Force majeure includes non-availability and
illness of drivers, strikes within the company,
and other unforeseen circumstances that make
timely performance of the agreement
impossible.
3. If due to force majeure the fulfilment of the
agreement becomes partially or completely
impossible, the part of the agreement affected
by the force majeure shall be considered
dissolved without the customer being entitled
to claim any form of compensation.
ARTICLE 8. | SUSPENSION AND TERMINATION
1. 247 Express Taxi is, if the circumstances justify, authorised
to suspend the execution of the agreement or
to fully or partially dissolve the agreement with
immediate effect if and to the extent the
customer not timely or not fully complies with
his obligations under the agreement or if 247 Express Taxi
after the conclusion of the agreement learns of
circumstances providing decent grounds to fear
that the customer shall not fulfil his obligations.
2. If the customer is bankrupt, attachment is
levied on his goods, or cannot freely dispose of
his assets for any other reason, 247 Express Taxi shall be
entitled to terminate the agreement with
immediate effect unless the customer already
has provided adequate security for payment.
3. 247 Express Taxi shall also be entitled to terminate the
agreement in whole or in part if circumstances
arise of such nature that fulfilment of the
agreement is impossible or unaltered
continuation cannot reasonably be demanded.
4. The customer shall never be entitled to any
compensation related to the exerted
suspension or cancellation rights of 247 Express Taxi under
this article.
5. To the extent that this can be attributed to him,
the customer shall be obliged to compensate
the damage suffered by 247 Express Taxi due to the
suspension or termination of the agreement.
6. If 247 Express Taxi terminates the agreement pursuant to
this article, all claims on the customer shall
become immediately due and payable.
ARTICLE 9. | FEES AND PAYMENT
1. Fares are based on the rates determined and
published in accordance with the Passenger
Transport Act or agreed in advance.
2. If payment is made in cash, the driver and 247 Express Taxi
shall be entitled to demand that the customer
pays in exact change. They are not held to
accept coins as payment if counting them
causes disproportionate delays.
3. 247 Express Taxi and the driver shall at all times be entitled
to demand that the customer provides security
for fulfilment of his payment obligations under
the agreement.
4. Unless expressly agreed otherwise, payments
shall be paid in cash no later than the time of
arrival at the destination.
5. If the fare has not already been paid before the
start of the ride and the customer during the
ride does not have sufficient change to pay the
agreed price, the customer shall be required to
withdraw cash at the nearest ATM if there is no
reasonable alternative available.
6. If the fare has not already been paid before the
start of the ride and it has been expressly
agreed that payment shall not be made in cash,
payments must be made to 247 Express Taxi by bank
transfer within 30 days of the invoice date in
the manner prescribed by 247 Express Taxi.
7. In case of road pricing, 247 Express Taxi shall be entitled to
demand partial or full advance payment of the
agreed price. 247 Express Taxi shall not be held to
implement the agreement before the
corresponding advance payment has been
received by 247 Express Taxi.
8. If the customer fails to timely fulfil his payment
obligations, he shall legally be in default
without further notice being required. 247 Express Taxi
shall from that moment be entitled to charge
the legal (commercial) interest on the due
amount. The period over which the legal
(commercial) interest is charged shall start on
the day the customer is in default and end on
the day the complete due amount including
interest has been paid.
9. All reasonable costs, including judicial, extrajudicial and
enforcement costs, incurred in the
collection of the amounts payable by the
customer shall be borne by him.
ARTICLE 10. | LIABILITY
1. 247 Express Taxi only mediates between the customer and
the driver for the provision of rides. 247 Express Taxi shall
never be involved in the transport agreement
between the customer and the driver other
than expressly stipulated in these general terms
and conditions.
2. The driver, not 247 Express Taxi, shall be liable for damage
caused by death or injury of the customer as a
result of an accident incurred in relation to and
during the ride. The driver shall not be liable if
the accident is caused by a circumstance which
could not have been avoided by a careful driver
and which consequences he could not have
avoided. If the driver or 247 Express Taxi is legally liable for
damage resulting from death or injury of the
customer or for the complete or partial loss of
or damage to the hand luggage of the
customer, their liability shall be limited to the
amounts determined in the order in council
based on Article 8:1157 DCC.
3. The customer shall be liable for all material and
immaterial damage caused during or in relation
to the transport, provided that the damage can
be attributed to him.
4. The customer indemnifies 247 Express Taxi against claims
of the driver or third parties in relation to the
implementation of the agreement.
5. Without prejudice to the rest of this article,
247 Express Taxi shall never be liable for a higher damage
amount than paid by the liability insurance of
247 Express Taxi in the specific circumstance.
ARTICLE 11. | PRIVACY
1. 247 Express Taxi shall carefully store the information
provided by the customer and kept in his
account, such as name, (email) address,
telephone number and payment details.
2. 247 Express Taxi shall be entitled to send the customer
messages related to promotions, new services,
news and fun events after his express prior
permission. This express permission shall not be
required if the provided information relates to
the implementation of the agreement or the
services purchased by the customer. In the
context of the agreement, 247 Express Taxi can share the
information provided by the customer with
drivers to the extent this is necessary for the
provision of services to the customer. This can
include the telephone number and name of the
customer and the pick-up and/or destination
address.
3. Personal information of the customer shall
never be processed in violation of the Personal
Data Protection Act, including the provision of
personal information to third parties.
ARTICLE 12. | COMPLAINTS
1. Complaints must be submitted to 247 Express Taxi in
writing or using the contact form on the
website. Complaints by mail must be addressed
to “247 Express Taxi ” or sent to info@express-taxinl.
It is important to specify the content of the
complaint, the name of the customer, his
address and his telephone number.
2. Complaints submitted to 247 Express Taxi shall be
answered within a period of fourteen days after
receipt. If a complaint requires a longer handling
period, a confirmation of receipt shall be sent
within the period of fourteen days, including an
indication of when the customer can expect a
more detailed answer.
3. If the complaint cannot be resolved in mutual
consultation, the customer (being a natural
person not acting in the exercise of a profession
or company, e.g. a consumer) can submit the
complaint to the Arbitration Committee using
the ODR platform
(ec.europa.eu/consumers/odr).
ARTICLE 13. | FINAL PROVISIONS
1. All agreements and resulting legal relationships
between the parties shall be exclusively
governed by Dutch law.
2. The parties are required to attempt to resolve
the dispute in mutual consultation before
submitting it to the court.
3. To the extent not deviated from by law, only
the competent court within the District of
Den Haag (The Hague) shall be eligible to hear disputes.
4. 247 Express Taxi shall at all times be entitled to amend
these general terms and conditions, provided
that amendments do not apply to already
concluded agreements. However, if the legal
relationship between the customer and 247 Express Taxi
lasts for an indefinite period, as is the case
when using the website, the amended general
terms and conditions also cover this legal
relationship with observance of a period of 30
days after publication of the amended general
terms and conditions to the customer by email.
If the customer does not wish to accept the
amended general terms and conditions, he
must cease to make use of the services
provided by 247 Express Taxi.
GENERAL TERMS AND CONDITIONS